Refund, Cancellation, and Returns Policy

Effective date: July 25, 2026. Policy version: GSC-LEGAL-2026-07-25-v1.1. Last updated: July 25, 2026.

This Refund, Cancellation, and Returns Policy applies to offers from Gray Shadow Consulting, a sole proprietorship based in California and also referred to as “GSC,” “we,” “us,” or “our,” that link to it. The policy is designed to be clear, conspicuous, consistent, and capable of being accepted before payment.

Policy hierarchy and existing rights

Mandatory law controls. A sales page, checkout, signed service agreement, or written guarantee may give you more favorable or more offer-specific rights. Those terms control for that offer to the extent they conflict with this general policy.

This policy applies prospectively from its effective date. It does not reduce a refund, cancellation, access, or other right that attached to a purchase made before that date. A pre-effective-date purchase remains governed by the terms presented and accepted when that purchase was made.

Default rule: all sales are final

Except for a nonwaivable right under applicable law or one of the narrow exceptions stated below, all purchases are final and nonrefundable once payment is completed and access, delivery, reserved capacity, or performance begins. GSC does not provide refunds or credits because a customer changed their mind, did not use or complete an offer, lacked time, expected a different personal result, failed to cancel before renewal, or no longer wants access.

There is no general 30-day, satisfaction, or change-of-mind guarantee. A different refund promise applies only when the specific sales page and checkout clearly state it in writing before payment. Any such express promise is limited to its stated offer, customer, charge, deadline, method, and conditions. Mandatory consumer rights always control.

How to request a refund

For a Whop order, use Whop’s Resolution Center from Profile, Orders, and Request a Refund. You may also email info@grayshadowconsulting.com with the subject “Refund Request.” Include the email address used for the order, the order or receipt number if available, the offer name, purchase date, and a short description of the requested resolution. A reason helps us identify delivery or product problems but is not a condition of an otherwise valid guarantee request. Do not send a full payment-card number or card security code.

We intend to acknowledge or decide a complete request within seven calendar days. We may ask for information reasonably necessary to locate the order, verify the requester, or determine whether an exception applies. A request is timely when it is submitted through the stated Whop or email route before the applicable deadline.

If a refund is approved, Whop or the applicable payment provider will return it to the original payment method unless law requires another method. Whop states that an approved refund typically appears within three to five business days after processing, but a bank or card issuer may take longer. GSC does not control issuer posting time.

Digital products, downloads, courses, and memberships

Downloadable files, templates, checklists, cheat sheets, courses, recordings, communities, memberships, and similar digital products are not physically returnable. They are final sale when access or delivery is provided, whether or not the customer opens, downloads, completes, or uses them.

GSC will review a request involving: failure to deliver because of a GSC-controlled error; a material technical defect that GSC cannot correct or replace within a reasonable time; a material mismatch between the delivered product and the written offer accepted at checkout; a verified duplicate or incorrect charge; a verified unauthorized charge; a timely cancellation that GSC or the platform failed to process before renewal; an express written offer-specific refund promise; or a refund required by applicable law. GSC may first correct access, replace a defective file, or provide the promised item when that fully cures the problem and the law does not require a refund.

Recurring subscriptions and automatic renewals

Recurring subscriptions and automatic renewals are planned but are not currently offered for sale. Before a subscription is sold, the checkout must clearly disclose the initial and renewal price, billing frequency, length of the renewal term, any trial or promotional conversion, how to cancel, and any minimum commitment, and must obtain affirmative consent to the recurring charge.

You may cancel a recurring Whop membership through the cancellation control associated with the order, generally available from Profile and Orders, or by emailing info@grayshadowconsulting.com before the renewal cutoff. Keep the confirmation. Cancellation stops future renewal but does not refund the current billing period or any earlier period. Access ordinarily continues through the end of the paid period.

Subscription charges, renewals, unused time, partially used periods, and prepaid periods are nonrefundable and are not prorated or converted to credit merely because the customer forgot to cancel, did not use the service, or canceled after the charge. A renewal may be refunded only for a verified timely cancellation that GSC or Whop failed to process, a duplicate or unauthorized charge, GSC-controlled nondelivery or material defect, an express written exception, or a nonwaivable legal requirement. If a refund is approved, the corresponding access and benefits may end immediately.

Free or discounted trials must be canceled before the disclosed conversion deadline to avoid the first paid charge. GSC will provide trial-ending, renewal, annual, and material-change notices when required by applicable law. A failed cancellation mechanism should be reported immediately by email; a timely email received before renewal will be treated as a cancellation request while the failure is investigated.

Services, consulting, events, and customized work

Consulting, coaching-like educational support, group delivery, live events, retainers, deposits, reserved time, and customized deliverables are governed by the written offer or service agreement presented before payment. That agreement must state scope, scheduling, cancellation deadlines, rescheduling, deposit treatment, work already performed, and any refund rule.

When clearly disclosed before payment, deposits, setup charges, reserved-capacity fees, work already performed, completed milestones, customized work, and missed or late-canceled appointments are nonrefundable. If GSC cancels and does not provide an agreed substitute, GSC will refund the amount paid for the undelivered portion, less any amount lawfully earned for completed work. If a service payment is accepted without an applicable written cancellation rule, GSC will evaluate the request in good faith based on work completed, nonrecoverable commitments, reserved capacity, delivery defects, and applicable law rather than inventing a retroactive condition.

Physical returns

GSC does not currently offer physical goods under this policy, so there is no current physical-return address or process. Before selling a physical product, GSC must publish a product-appropriate return policy that clearly states the return window, condition, proof-of-purchase, shipping, restocking, exchange, and refund rules. Do not mail an item to the public business address without written return authorization.

Duplicate, unauthorized, or incorrect charges

Report a duplicate, unauthorized, or incorrectly processed charge promptly through Whop and info@grayshadowconsulting.com. We may ask you to verify account control and relevant order details. We will work with Whop and the payment provider to correct a verified processing error. Reporting an unauthorized charge does not waive any right you have with your financial institution.

Chargebacks and disputes

You may contact GSC before initiating a payment dispute so we have an opportunity to resolve a delivery, access, cancellation, or billing problem. This request does not waive your payment-network or legal rights. If a chargeback or other dispute is opened, GSC may provide the processor with relevant order, access, policy-acceptance, communication, cancellation, and refund records, subject to the Privacy Policy and applicable law.

Taxes, fees, and exchange rates

An approved full refund ordinarily covers the eligible amount actually charged for the offer, including refundable taxes. Currency conversion differences, issuer fees, or other third-party charges are controlled by the financial institution unless law or the accepted order requires GSC to cover them. GSC will not deduct an undisclosed penalty from an approved refund.

Changes to this policy

We may update this policy prospectively. The posted version will identify its effective date. A change does not retroactively reduce a right attached to an earlier purchase. Active subscriptions will receive additional notice of a material change when reasonably appropriate or legally required.

Contact

Email: info@grayshadowconsulting.com

Phone: 323-813-5689

Mail: Gray Shadow Consulting, 750 North San Vicente Blvd, Suite 800, West Hollywood, CA 90069